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We believe in satisfying and delighting our customers. The product which we sell we believe that is the best customer can get at the price. Our return policy is made keeping our valuable customers in mind and hence we have an easy transparent procedure for it. However, we wish that you do not need to use the policy as far as possible but we do understand that under unforeseen conditions it is necessary to replace/return the product. Items which have reduced selling price are considered as sale items and which are sold at full price are considered non-sale (fresh) items.
Rs. 400 will be deducted for every item returned processing fee Or Full amount will be refunded in form of store credit or coupon code for the same amount whatever customer select.
Q- In how many days can I return the product? What are the conditions?
A- We have a 3 day return/exchange policy from the date of delivery. You should keep the item in original packaging and not use it if you do not like. Any used products will not be taken back.
Q- How do I return a product? What is the process?
A- You can mail us at thecholihouse0@gmail.com or whatsapp us on and our returns team will help you with the procedure to get the items back to us. Once we receive the package we will email you the full store credit voucher to purchase any other product from the website. It takes 7-8 business days to complete the process of refund. Also, the exchange will be done only once. After that, no exchange or return can be done.
Q- Is Shipping charge returned?
A- Shipping charge in any case is non-refundable.
Q- Can I get a cash refund for my order?
A- No. we issue store credit which can be used for any future purchases. Cash refund is only given if the product received is damaged (We required proper and clear all degree package open video)
Q- What happens if the item goes out of stock or there is a bad Inventory?
A- If the item is out of stock when you try to order then the website will not let you know. In some cases of error, there is a wrong order place and you will be informed as soon as possible if the item is out of stock.
Q- Can I cancel the order after I order?
A- Yes you can cancel the order within 24 hours of your order. We normally ship in-stock items the same day. Hence, please inform as soon as possible. If the item is shipped we will not be able to process the cancellation request.
Q- Can I change the shipping address of my order?
A- Yes you can. Please inform us within 24 hours in such cases. You can mail us at thecholihouse0@gmail.com
Q- Do you return and exchange the sale or discounted items?
A- We do not exchange/refund sale discounted items.
General Returns Policy
You acknowledge that these terms of returns and cancellation are limited to direct sale by us to you and that these terms of returns and exchange are not available in case of a sale by third party and invoice which shall be governed by the terms of such sale. Items can be returned within 3 days from the date of delivery provided they are in the original packaging and unwashed, unopened, unused and undamaged. All damaged items must comply with our terms and conditions before a refund is processed. To return or alter an item, the customer must write to us at thecholihouse0@gmail.com a prompt response is assured to such emails.In case of alteration request, we will take care of any shipping cost that is incurred.
Our terms and conditions pertaining to returns and exchange is as follows:-
If you still have any questions about the returns procedure or buying from our website. Please mail us at thecholihouse0@gmail.com and we will be happy to help you!
Delivery Moves So Quickly
7 Days Free Return Policy
Online Help By Our Agents
COD / Cradit & Debit Card